Return & Refund PolicyUpdated 3 months ago

What Can Be Returned

We accept returns on the following items within 30 days of delivery:

• Unopened devices, kits, and hardware in original packaging.
• Defective or damaged items — see the Defective Products section below.
• Items sent incorrectly due to our error.

What Cannot Be Returned

Due to health regulations and the nature of vaping products, the following cannot be returned:

• Opened or used e-liquid, including SmokEjuice and DeKang products.
• Opened coil heads, replacement pods, or used disposables (except a genuine defect — see Disposable Vapes below).
• Clearance or final sale items.
• Gift certificates.

Please note: All e-liquid sales are final. E-liquids cannot be returned or exchanged for any reason, including wrong flavor or unopened condition. If you have a concern about a SmokEjuice product, please contact our support team at [email protected] — a human agent will review your situation.

How to Start a Return

Contact us at [email protected] with the following:

1. Your order number.
2. The item(s) you want to return.
3. The reason for the return.

We'll respond within 1 business day with a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship items back without an RMA number.

Defective Products

If your item arrived defective or stops working within 30 days of delivery, contact us right away. We'll troubleshoot with you first — many common issues can be resolved without a return. If the product is genuinely defective, we'll replace it or issue a refund at no cost to you.

This 30-day defective coverage applies to devices, kits, and hardware. Disposable vapes are covered separately — see Disposable Vapes below.

Note: For defective claims we may ask for a photo or short video of the issue.

Disposable Vapes

Because disposable vapes are single-use, sealed products, they are handled separately from our hardware warranty. Disposables are eligible for a refund or a one-time replacement only in the case of a genuine manufacturer defect — for example, a device that is dead on arrival, will not charge or fire, leaks, or auto-fires out of the box.

To be eligible, a disposable defect must be reported within 48 hours of delivery (as confirmed by tracking), and you must include your order number and a clear photo or short video showing the defect. Claims reported after 48 hours, or without photo or video proof, are not eligible.

The following are not considered defects and are not eligible for return, refund, or replacement:

• Flavor, harshness, throat hit, or any subjective taste preference.
• Puff count or battery life that is lower than expected — advertised puff counts are manufacturer estimates and vary with use.
• Damage from dropping, crushing, water or moisture, or heat exposure.
• Devices that have been tampered with or modified.
• Change of mind, or an opened device that is not defective.

SmokTek may require the device be returned for inspection before a refund or replacement is issued. If a returned device is found to be working normally, no refund or replacement will be issued and return shipping is the customer's responsibility. All disposable claims are reviewed individually, and only one refund or replacement is provided per device.

Refund Processing

Once we receive and inspect your return, we'll process your refund within 2–3 business days. Refunds are issued to your original payment method. Allow an additional 3–5 business days for the refund to appear in your account.

Return Shipping Costs

If the return is due to our error — wrong item sent, defective product — SmokTek covers return shipping. For all other returns, the customer is responsible for return shipping costs. We recommend a trackable shipping method.