How to Contact SmokTek SupportUpdated 13 days ago
We're Here to Help
SmokTek has real people behind our customer support β not just automated responses. Here are all the ways to reach us.
Email Support
π§ [email protected]
Email is our primary support channel. We respond to all emails within 1 business day β usually much faster during business hours. Include your order number in your email when possible to help us assist you faster.
Phone Support
π 727-209-7193
Available during store hours:
- Monday β Thursday: 10:00 AM β 5:00 PM ET
- Friday: 10:00 AM β 4:00 PM ET
- Saturday β Sunday: Closed
Live Chat
Look for the chat bubble in the bottom right corner of SmokTek.com. During business hours, you can chat with us in real time. Outside business hours, leave a message and we'll respond the next business day.
Contact Form
Visit SmokTek.com/pages/contact to submit a support request via our contact form. All form submissions go directly to our support team.
In Person
π 4201 62nd Ave. N., Suite 15, Pinellas Park, FL 33781
We offer local pickup and welcome customers to visit us in person during store hours. Call ahead to confirm your order is ready before coming in.
What to Include When Contacting Us
To help us resolve your issue as quickly as possible, please include:
- Your order number (if order-related).
- The product name or SKU (if product-related).
- A clear description of the issue.
- Photos or video if reporting a defective product.
Response Times
- Email and contact form: Within 1 business day.
- Live chat (during hours): Real-time response.
- Live chat (outside hours): Next business day.
- Phone: Immediate during business hours.