SmokTek is committed to protecting your privacy. This article summarizes how we collect, use, and protect your personal information.

<h2 id="our-commitment-to-your-privacy">Our Commitment to Your Privacy</h2>
<p>SmokTek is committed to protecting your personal information. This article summarizes our privacy practices. For our full legal privacy policy, visit SmokTek.com/policies/privacy-policy.</p>
<h2 id="what-information-we-collect">What Information We Collect</h2>
<ul>
<li><strong>Contact information:</strong> Name, email address, shipping address, phone number.</li>
<li><strong>Age verification data:</strong> Date of birth and identifying information used to confirm you are 21 or older.</li>
<li><strong>Order information:</strong> Products purchased, order amounts, and payment method type. We do not store full card numbers.</li>
<li><strong>Account information:</strong> Login credentials and account preferences if you create an account.</li>
<li><strong>Browsing data:</strong> Standard website analytics such as pages visited and time on site.</li>
</ul>
<h2 id="how-we-use-your-information">How We Use Your Information</h2>
<ul>
<li>Processing and fulfilling your orders.</li>
<li>Age verification compliance as required by federal law.</li>
<li>Sending order confirmations and shipping updates.</li>
<li>Responding to customer support requests.</li>
<li>Improving our website and product selection.</li>
<li>Sending promotional emails if you&apos;ve opted in (you can unsubscribe anytime).</li>
</ul>
<p>We do not sell your personal information to third parties.</p>
<h2 id="data-security">Data Security</h2>
<p>SmokTek uses industry-standard SSL/TLS encryption to protect all data transmitted between your browser and our website. Payment processing is handled by our PCI-compliant payment processor &#x2014; we never see or store your full credit card number.</p>
<h2 id="your-rights">Your Rights</h2>
<p>You have the right to request access to, correction of, or deletion of your personal data, subject to our legal record-keeping obligations. To make a data request, email <a href="mailto:support@smoktek.com">support@smoktek.com</a> with the subject line &quot;Data Request.&quot;</p>
<h2 id="cookies">Cookies</h2>
<p>SmokTek.com uses cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can control cookie settings through your browser preferences.</p>
<h2 id="contact">Contact</h2>
<p>Privacy questions? Contact us at <a href="mailto:support@smoktek.com">support@smoktek.com</a>.</p>

Privacy Policy — How SmokTek Handles Your Data

By using SmokTek.com you agree to our terms of service. This article summarizes the key terms that govern your use of our site and purchases.

<h2 id="agreement-to-terms">Agreement to Terms</h2>
<p>By accessing SmokTek.com and making purchases, you agree to be bound by these terms of service. If you do not agree, please do not use our site.</p>
<h2 id="age-requirement">Age Requirement</h2>
<p>You must be 21 years of age or older to purchase from SmokTek.com. By completing a purchase, you confirm that you meet this age requirement. SmokTek verifies age on all orders and reserves the right to cancel any order where age cannot be verified.</p>
<h2 id="product-use">Product Use</h2>
<p>All vaping products sold by SmokTek are intended for use by adult nicotine consumers only. They are not intended as smoking cessation devices and have not been evaluated by the FDA for that purpose. SmokTek makes no health claims about its products.</p>
<h2 id="pricing-and-availability">Pricing and Availability</h2>
<p>Product prices and availability are subject to change without notice. SmokTek reserves the right to limit quantities, refuse service, or cancel orders at our discretion. In the event of a pricing error, we will contact you before processing your order.</p>
<h2 id="intellectual-property">Intellectual Property</h2>
<p>All content on SmokTek.com &#x2014; including text, images, logos, and product descriptions &#x2014; is the property of SmokTek LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or use our content without written permission.</p>
<h2 id="limitation-of-liability">Limitation of Liability</h2>
<p>SmokTek&apos;s liability for any claim arising from your purchase is limited to the amount paid for the product in question. SmokTek is not liable for indirect, incidental, or consequential damages.</p>
<h2 id="governing-law">Governing Law</h2>
<p>These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Pinellas County, Florida.</p>
<h2 id="changes-to-terms">Changes to Terms</h2>
<p>SmokTek reserves the right to update these terms at any time. Continued use of the site after changes constitutes acceptance of the updated terms.</p>
<h2 id="contact">Contact</h2>
<p>Questions about our terms? Contact us at <a href="mailto:support@smoktek.com">support@smoktek.com</a> or call 727-209-7193.</p>

Terms of Service — SmokTek.com

Important health and safety information about vaping products sold at SmokTek — nicotine addiction, product warnings, and who should not use vaping products.

<h2 id="nicotine-warning">Nicotine Warning</h2>
<p><strong>WARNING: This product contains nicotine. Nicotine is an addictive chemical.</strong></p>
<p>Most vaping products sold by SmokTek contain nicotine. Nicotine is highly addictive and can have adverse effects on health. Please read all product labels carefully.</p>
<h2 id="who-should-not-use-vaping-products">Who Should Not Use Vaping Products</h2>
<p>Do not use vaping or nicotine products if you:</p>
<ul>
<li>Are under 21 years of age.</li>
<li>Are pregnant or breastfeeding.</li>
<li>Have or are at risk of heart disease or high blood pressure.</li>
<li>Have diabetes.</li>
<li>Have never used tobacco or nicotine products.</li>
<li>Are taking medication for depression or asthma &#x2014; nicotine may interact with certain medications.</li>
</ul>
<p>If you have any health concerns, consult your healthcare provider before using vaping products.</p>
<h2 id="not-a-smoking-cessation-device">Not a Smoking Cessation Device</h2>
<p>SmokTek vaping products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease, including nicotine addiction. SmokTek makes no claims that vaping products are effective smoking cessation tools.</p>
<h2 id="keep-away-from-children-and-pets">Keep Away from Children and Pets</h2>
<p>All vaping products and e-liquids must be kept out of reach of children and pets. E-liquid containing nicotine is toxic if ingested. If accidental ingestion occurs, contact Poison Control immediately at <strong>1-800-222-1222</strong>.</p>
<h2 id="battery-safety">Battery Safety</h2>
<p>Lithium-ion batteries used in vaping devices can be dangerous if misused. Always use batteries as directed, never use damaged batteries, and follow all battery safety guidelines outlined in our Battery Safety articles.</p>
<h2 id="product-compliance">Product Compliance</h2>
<p>All products sold by SmokTek are intended to comply with applicable federal and state regulations. SmokTek reserves the right to refuse sale of any product to any customer for any reason, including compliance with age verification requirements.</p>

Health and Safety Disclaimer

SmokTek only sells authentic products from authorized sources. Learn how to verify your product's authenticity and what to do if something seems off.

<h2 id="our-commitment-to-authenticity">Our Commitment to Authenticity</h2>
<p>SmokTek only purchases products from authorized distributors and legitimate supply chains. We do not knowingly sell counterfeit products. Every device, e-liquid, and accessory on SmokTek.com is genuine.</p>
<h2 id="why-authenticity-matters">Why Authenticity Matters</h2>
<p>Counterfeit vaping products &#x2014; particularly devices and batteries &#x2014; can pose serious safety risks. Fake batteries may have inaccurate ratings and fail dangerously. Counterfeit devices may have substandard chipsets that lack proper safety protections. Counterfeit e-liquids may not use quality-controlled ingredients.</p>
<p>Buying from a reputable retailer like SmokTek is the best protection against counterfeit products.</p>
<h2 id="how-to-verify-product-authenticity">How to Verify Product Authenticity</h2>
<p>Most major vape brands include an authenticity verification system:</p>
<ul>
<li><strong>Scratch-off authentication codes:</strong> Many devices (SMOK, Vaporesso, GeekVape, Aspire) include a scratch-off label with a unique code on the packaging.</li>
<li><strong>Brand verification websites:</strong> Scratch off the label and enter the code on the manufacturer&apos;s official website to verify authenticity.</li>
<li><strong>QR codes:</strong> Some brands use QR codes on packaging that link to a verification page.</li>
</ul>
<p>If a product&apos;s authentication code has already been used when you check, or if the verification fails, contact us immediately at <a href="mailto:support@smoktek.com">support@smoktek.com</a>.</p>
<h2 id="what-to-do-if-you-suspect-a-counterfeit">What to Do If You Suspect a Counterfeit</h2>
<p>If you receive a product that seems different from what you expected &#x2014; unusual packaging, different weight, different finish, authentication failure &#x2014; contact us at <a href="mailto:support@smoktek.com">support@smoktek.com</a> with photos and your order number. We will investigate and make it right.</p>
<h2 id="authorized-brands">Authorized Brands</h2>
<p>SmokTek is an authorized retailer of all brands we carry. If you have questions about a specific brand&apos;s authorization status, contact us and we&apos;ll confirm.</p>

Product Authenticity — Are SmokTek Products Genuine?

Need help? Here are all the ways to reach SmokTek customer support — email, phone, live chat, contact form, and in-person at our Pinellas Park location.

<h2 id="were-here-to-help">We&apos;re Here to Help</h2>
<p>SmokTek has real people behind our customer support &#x2014; not just automated responses. Here are all the ways to reach us.</p>
<h2 id="email-support">Email Support</h2>
<p>&#x1F4E7; <a href="mailto:support@smoktek.com">support@smoktek.com</a></p>
<p>Email is our primary support channel. We respond to all emails within 1 business day &#x2014; usually much faster during business hours. Include your order number in your email when possible to help us assist you faster.</p>
<h2 id="phone-support">Phone Support</h2>
<p>&#x1F4DE; 727-209-7193</p>
<p>Available during store hours:</p>
<ul>
<li>Monday &#x2013; Thursday: 10:00 AM &#x2013; 5:00 PM ET</li>
<li>Friday: 10:00 AM &#x2013; 4:00 PM ET</li>
<li>Saturday &#x2013; Sunday: Closed</li>
</ul>
<h2 id="live-chat">Live Chat</h2>
<p>Look for the chat bubble in the bottom right corner of SmokTek.com. During business hours, you can chat with us in real time. Outside business hours, leave a message and we&apos;ll respond the next business day.</p>
<h2 id="contact-form">Contact Form</h2>
<p>Visit <a href="https://smoktek.com/pages/contact">SmokTek.com/pages/contact</a> to submit a support request via our contact form. All form submissions go directly to our support team.</p>
<h2 id="in-person">In Person</h2>
<p>&#x1F4CD; 4201 62nd Ave. N., Suite 15, Pinellas Park, FL 33781</p>
<p>We offer local pickup and welcome customers to visit us in person during store hours. Call ahead to confirm your order is ready before coming in.</p>
<h2 id="what-to-include-when-contacting-us">What to Include When Contacting Us</h2>
<p>To help us resolve your issue as quickly as possible, please include:</p>
<ul>
<li>Your order number (if order-related).</li>
<li>The product name or SKU (if product-related).</li>
<li>A clear description of the issue.</li>
<li>Photos or video if reporting a defective product.</li>
</ul>
<h2 id="response-times">Response Times</h2>
<ul>
<li><strong>Email and contact form:</strong> Within 1 business day.</li>
<li><strong>Live chat (during hours):</strong> Real-time response.</li>
<li><strong>Live chat (outside hours):</strong> Next business day.</li>
<li><strong>Phone:</strong> Immediate during business hours.</li>
</ul>

How to Contact SmokTek Support

SmokTek has been serving the vaping community for over 15 years. Learn about who we are, where we're located, and what drives us.

<h2 id="who-we-are">Who We Are</h2><p>SmokTek is a family-owned vape shop and online retailer based in Pinellas Park, Florida. We&apos;ve been serving the vaping community for over 15 years &#x2014; long before vaping went mainstream &#x2014; and we&apos;ve built our reputation on product knowledge, honest advice, and genuine customer care.</p><h2 id="our-mission">Our Mission</h2><p>We believe that adult smokers deserve access to quality vaping alternatives, expert guidance on how to use them, and a retailer they can trust. We only sell to adults of legal smoking age and encourage responsible use. Our mission is to be the most knowledgeable, reliable, and customer-focused vape retailer in the business &#x2014; online and in person.</p><h2 id="what-makes-smoktek-different">What Makes SmokTek Different</h2><ul><li><strong>15+ years of experience:</strong> We&apos;ve seen this industry evolve from the very beginning. That experience means better product selection and better advice.</li><li><strong>SmokEjuice:</strong> Our own house-brand e-liquid line, developed and refined over many years. You won&apos;t find this anywhere else.</li><li><strong>Real people:</strong> When you contact SmokTek support, you&apos;re talking to someone who actually knows vaping &#x2014; not a script-reading call center.</li><li><strong>Local roots:</strong> We&apos;re a Pinellas Park Florida business. We take pride in serving our local community and the broader vaping community nationwide.</li></ul><h2 id="what-our-customers-say">What Our Customers Say</h2><p>Over the years, SmokTek has earned consistently high ratings from our customers:</p><ul><li><strong>4.7&#x2605; on Shopper Approved</strong> from more than <strong>45,000 verified reviews</strong>, with customers frequently praising our shipping speed, product authenticity, and support.</li><li><strong>4.9&#x2605; on Google</strong>, reflecting many years of positive experiences from both local and online customers.</li></ul><p>These ratings matter to us because they reflect the trust our customers place in SmokTek after more than 15 years in business.</p><h2 id="visit-us">Visit Us</h2><p>&#x1F4CD; 4201 62nd Ave. N., Suite 15, Pinellas Park, FL 33781<br>&#x1F4DE; 727-209-7193<br>&#x1F4E7; <a href="mailto:support@smoktek.com">support@smoktek.com</a></p><p><strong>Store Hours:</strong><br>Monday &#x2013; Thursday: 10:00 AM &#x2013; 5:00 PM ET<br>Friday: 10:00 AM &#x2013; 4:00 PM ET<br>Saturday &#x2013; Sunday: Closed</p><h2 id="connect-with-us">Connect With Us</h2><p>Follow SmokTek on Instagram and Facebook for new product announcements, promotions, and vaping tips. You&apos;ll also earn rewards points for following and liking our pages.</p>

About SmokTek — Our Story

Have a question? We're here to help! Fill out the form and we'll get back to you within 1 business day.
Mon–Thu 10am–5pm ET · Fri 10am–4pm ET
Phone: 727-209-7193

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SmokTek Vapor Store

Policies & Legal

Shipping Policy — How Your Order Gets to You

Where Does SmokTek Ship?

Lost or Damaged Packages — What to Do

How to Place an Order on SmokTek.com

Cancelling or Changing Your Order

My order was marked delivered but it’s not here.

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Ordering & Shipping

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Returns & Refunds

Age Verification — Why We Check Your Age

Age Verification & Compliance

Gift Certificates — How to Buy and Use Them

SmokTek Rewards Program — How to Earn and Redeem Points

Creating and Managing Your SmokTek Account

How to Leave a Product Review on SmokTek.com

Account & Gift Certificates

My Device Won't Fire — No Vapor or No Power

Burnt Taste — Causes and How to Fix It

My Device Is Leaking — How to Fix It

Weak Vapor or Poor Performance

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Troubleshooting

What Is Vaping? A Beginner's Introduction

Choosing Your First Vape Device

Understanding Nicotine Strengths

How to Set Up Your New Pod Kit

Making the Switch from Smoking to Vaping

Understanding PG and VG in E-Liquids

How to Maintain and Clean Your Vape Device

Vaping Etiquette — Where and How to Vape Responsibly

Battery Safety — What Every Vaper Needs to Know

Glossary of Vaping Terms

Getting Started

SmokEjuice — Our House Brand E-Liquid Guide

How to Store E-Liquid Properly

E-Liquid Flavor Guide — Finding Your Perfect Vape

DeKang E-Liquids — What You Need to Know

Nicotine Salts vs. Freebase Nicotine — What's the Difference?

Why Does My E-Liquid Taste Different Than Expected?

E-Liquid Safety — Handling and Child Safety

E-Liquids & SmokEjuice

Disposable Vapes — Complete Beginner's Guide

How Long Does a Disposable Vape Last?

How to Charge a Rechargeable Disposable Vape

Lost Mary Disposable Vapes — Product Guide

OXBAR Disposable Vapes — Product Guide

Fruitia x Fifty Bar Disposable Vapes — Product Guide

Are Disposable Vapes Right for Me?

Disposing of Used Vapes and Batteries Responsibly

Disposable Vapes

Pod Kits — Complete Beginner's Guide

How to Fill a Pod — Step by Step

When and How to Replace Your Pod or Coil

SMOK Pod Kits — Device Guide

Vaporesso Pod Kits — Device Guide

Aspire Pod Kits — Device Guide

Kanger Pod Kits and Starter Kits — Device Guide

GeekVape Pod Kits — Device Guide

Pod Kits & Starter Kits

Box Mods — A Complete Introduction

Understanding Wattage and How to Set It Correctly

GeekVape Advanced Mods — Device Guide

Vaporesso Advanced Mods — Device Guide

Eleaf and Joyetech Devices — Product Guide

Common Box Mod Error Messages — What They Mean

Drip Tips — What They Are and How to Choose One

Temperature Control Vaping — What It Is and How to Use It

Advanced Mods & Box Mods

Tanks — Complete Guide to Vape Tanks

Coil Types Explained — Mesh vs. Traditional, Ohms and Materials

How to Prime a New Coil — The Right Way

How to Clean and Maintain Your Tank

Aspire Nautilus Coils — Compatibility and Guide

GeekVape Zeus Tank — Guide and Coil Compatibility

Kanger Coils — Compatibility Guide

Why Is My New Coil Burnt? — Troubleshooting New Coil Issues

Tanks & Coils

Which Battery Do I Need for My Mod?

Efest, Imren and Blackcell Batteries — Product Guide

Battery Chargers — Guide to Efest Chargers

Battery Storage and Traveling With Batteries

Battery Recycling and Disposal

Battery Cases and Accessories

Batteries & Chargers

Herbal Vaporizers — Complete Beginner's Guide

Yocan Vaporizers — Product Guide

How to Clean Your Herbal Vaporizer

Herbal Vaporizer Troubleshooting

G Pen Vaporizers — Product Guide

Dazzleaf Vaporizers — Product Guide

Herbal Vapes

Nicotine Pouches — Complete Beginner's Guide

Nicotine Pouches — Frequently Asked Questions

Nicotine Pouches

Vaping Accessories Available at SmokTek

Lanyards for Vape Devices — Guide

Accessories