Pod Not Making Contact or Not RecognizedUpdated 15 days ago

Clean the Contacts

The most common cause of a pod not being recognized is dirty or wet contacts between the pod and the device. E-liquid residue on the contacts breaks the electrical connection.

Fix: Remove the pod. Use a dry cotton swab to clean the metal contacts on both the bottom of the pod and inside the device bay. Make sure everything is completely dry before reinserting the pod.

Reseat the Pod

Sometimes a pod that isn't fully clicked into place won't make proper contact.

Fix: Remove the pod completely and firmly push it back in until you hear or feel a click. Don't force it — if it requires excessive force something may be misaligned.

Check the Coil Installation

For pods where the coil is separate from the pod itself, a coil that isn't fully seated can prevent the device from recognizing the pod.

Fix: Remove the pod, take out the coil, and firmly reinstall it — making sure it's fully clicked or screwed in before reinserting the pod.

Try a Different Pod

If you have a spare pod, try it. If the new pod works, the original pod or coil was faulty.

Check for Debris in the Pod Bay

Small bits of debris or dried e-liquid in the pod slot can prevent proper seating.

Fix: Use a dry toothpick or cotton swab to gently clear any debris from the pod bay.

Bent Contact Pins

The spring-loaded contact pins inside the device bay can occasionally get pushed down too far, preventing contact.

Fix: Using a toothpick, very gently lift the contact pin back to its normal position. Be careful not to apply too much force.

Still Not Connecting?

If none of the above resolves the issue, the device or pod may be defective. Contact us at [email protected] with your device name and order number and we'll troubleshoot further or arrange a replacement.