Shipping Policy — How Your Order Gets to YouUpdated 8 days ago

Everything you need to know about how we process, ship, and deliver your order — including delivery expectations, shipping options, and Shipping Protection coverage.

Free Shipping on Orders Over $89

Orders totaling $89 or more after any discounts qualify for free shipping. Orders under 2 pounds ship free via USPS Ground Advantage. This is automatically calculated at checkout — no code needed.

Shipping Options & Rates

SmokTek ships via USPS. The following services are available at checkout:

USPS Ground Advantage — Free on orders over $89 (under 2 lbs). Rate calculated at checkout for orders under $89 or over 2 lbs.
USPS First Class Mail — Estimated delivery 2–5 business days.
USPS Priority Mail — Estimated delivery 1–3 business days.
USPS Priority Mail Express — Estimated delivery 1–2 business days. Fastest available option.

Same-Day Shipping Cutoff

Orders received before 1:00 PM Eastern Time (ET) Monday through Friday are normally shipped the same day. Orders received after noon, or on weekends and holidays, ship the next business day.

Local Pickup — Pinellas Park, FL

Prefer to skip shipping? You can pick up your order at:

SmokTek
4201 62nd Ave. N., Suite 15
Pinellas Park, FL 33781
📞 727-209-7193

Store Hours:
Monday – Thursday: 10:00 AM – 5:00 PM ET
Friday: 10:00 AM – 4:00 PM ET
Saturday – Sunday: Closed

Call or email [email protected] to confirm your order is ready before coming in.

Shipping Rates

We offer free and calculated shipping options at checkout:

Free Ground Shipping on all domestic orders over $89 (after discounts) and under 2 pounds.
Orders under $89 or over 2 lbs will have shipping rates calculated automatically based on weight and destination.
Faster shipping options, including Priority Mail and Express Mail, are available at checkout

Order Processing & Handling Times

Orders placed before 1:00 PM EST (Monday–Friday) typically ship the same business day
Orders placed after 1:00 PM EST, weekends, or holidays ship the next business day
During peak periods, processing times may vary slightly

Delivery timelines begin once the carrier has received your package — not when the order is placed.

Estimated Delivery Times

Domestic Shipping

Ground Shipping: 2–8 business days
Priority Mail: 1–3 business days
Express Mail: 1–2 business days

International Shipping

First Class International: 7–25 business days
Priority Mail International: 6–10 business days
Express Mail International: 3–5 business days

International delivery times may vary due to customs processing and local carrier delays. In some cases, delivery may take up to 30 business days.

Shipping Protection
(Strongly Recommended)

We offer optional Shipping Protection at checkout for 3% of your order total.

Shipping Protection covers your order after it leaves our facility, including:

Lost packages
Stolen packages (including marked delivered but not received)
Carrier misdelivery
Damage during transit

If Shipping Protection is selected, we will provide:

A replacement shipment, or
Store credit, at no additional cost

Shipping Protection applies to product value and domestic shipping costs. International shipping costs are not covered.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it:

Please check with:
- Household members
- Neighbors
- Apartment or leasing office
- Local carrier or Post Office
Allow up to 48 hours, as carriers may occasionally mark packages delivered before final drop-off.

If Shipping Protection was selected

We will work with you to resolve the issue with either:

A replacement shipment, or
Store credit

If Shipping Protection was NOT selected

Orders marked as delivered are not eligible for replacement, refund, or credit under any circumstances.

Uninsured Shipments (No Protection Selected)

By declining Shipping Protection, you acknowledge and agree that:

Responsibility transfers to you once the order is shipped
SmokTek is not liable for lost, stolen, damaged, or misdelivered packages
No replacements, refunds, or credits will be issued for delivery-related issues

Carrier Responsibility & Delivery Delays

Once your order is accepted by the carrier, it is considered in transit and under the carrier’s control.

We are not responsible for delays caused by:

Weather conditions
Carrier volume or routing issues
Service disruptions

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders delivered to incorrectly entered addresses
If a package is returned due to an incorrect address, additional shipping fees will apply to resend

High-Value Orders & Delivery Safety

To help ensure safe delivery:

Some orders may require signature confirmation upon delivery
Customers are responsible for selecting a secure delivery location

We strongly recommend shipping to a location where someone can safely receive the package.

Shipping-related issues require Shipping Protection.

If your insured order arrives damaged, we will offer:

A replacement shipment, or
Store credit

Orders shipped without Shipping Protection are not eligible for refunds or replacements due to shipping issues.

International Orders

Customs, Duties & Taxes

International orders may be subject to:

Import duties
Taxes (VAT)
Customs fees

These charges are not included in your order total and are the responsibility of the customer.

We recommend checking your country’s import regulations before placing an order.

International Shipping Liability

We are not responsible for:

Customs delays or seizures
Lost or damaged international shipments
Packages refused due to import fees or regulations

Refused international packages may be subject to:

A $15 restocking fee
Additional shipping costs if reshipment is requested

Countries We Ship To

We currently ship to the following regions:

North & Central America

Canada, Bahamas, Barbados, Jamaica, Trinidad & Tobago, Dominican Republic, Belize

South America

Chile, Ecuador, Peru, Bolivia, Paraguay, Guyana

Europe

United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Poland, Portugal, Sweden, Norway, Denmark, Finland, Switzerland, Austria, Czech Republic, Hungary, Romania, Greece, Ireland, Croatia, Slovakia, Bulgaria, Serbia, Lithuania, Latvia, Estonia, Slovenia, Luxembourg, Malta, Cyprus, Iceland, Ukraine

Asia & Pacific

Australia, Japan, South Korea, New Zealand, Philippines, Mongolia, Fiji, Papua New Guinea

Middle East

United Arab Emirates, Saudi Arabia, Jordan, Kuwait, Bahrain, Turkey, Israel

Africa

South Africa, Kenya, Egypt, Morocco, Tunisia, Tanzania, Rwanda, Botswana, Namibia

Central Asia

Georgia, Armenia, Azerbaijan

Shipping availability is confirmed at checkout and may change due to service disruptions.

Carrier Holidays — 2026

Carriers do not pick up or deliver on the following dates:

New Year's Day — January 1
Martin Luther King Jr. Day — January 19
Presidents' Day — February 16
Memorial Day — May 25
Juneteenth — June 19
Independence Day (Observed) — July 3
Labor Day — September 7
Columbus Day — October 12
Veterans Day — November 11
Thanksgiving Day — November 26
Christmas Day — December 25

Orders placed around these dates will ship the next available business day.

Claims & Abuse Prevention

To maintain fair pricing and prevent abuse:

Claims may require verification
We may request additional information before approving a claim
Repeated “missing package” claims may be denied
We reserve the right to refuse service in cases of suspected fraud or abuse

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