Ordering & Shipping
Shipping Policy — How Your Order Gets to You
Everything you need to know about SmokTek shipping — free shipping threshold, USPS services, same-day cutoff, local pickup, and delivery estimates.
Where Does SmokTek Ship?
SmokTek ships to all 50 US states and internationally. Learn about domestic delivery, P.O. boxes, international shipping, and customs requirements.
Lost or Damaged Packages — What to Do
Step-by-step guide on what to do if your SmokTek package shows as delivered but hasn't arrived, arrives damaged, or is stuck in transit.
How to Place an Order on SmokTek.com
Step-by-step guide to placing your first order on SmokTek.com — from browsing to checkout confirmation.
Cancelling or Changing Your Order
Find out how to cancel or modify your SmokTek order before and after it ships, including address changes and item swaps.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic and international orders via USPS Express. Choose this option at checkout to determine the additional cost. Please keep in mind that the order processing can take up to 48 hours, but typically occurs
Shipping Policy — How Your Order Gets to You
We know you want your order fast. Here's exactly how SmokTek shipping works — including our free shipping offer, cutoff times, and delivery estimates. Orders totaling $89 or more after any discounts qualify for free shipping. Orders under 2 pounds sh